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Cancellation & Refunds

Cancellations

  • We require at least 12 hours notice to be given for any appointment cancellation, only in extreme circumstances may same day cancellation may be made.
  • If you do not attend a booked appointment, we reserve the right to retain your deposit
  • In case of pre-paid treatments, the full cost of treatment will be be forfeited
  • If you fail to attend a booked appointment, we reserve he right to charge a cancellation fee of 50% of the treatment cost

Refunds

  • Refunds will be provided where required under the Australian consumer Law
  • We have a 'no refund' policy on purchases if you change your mind. We are, however, able to offer you the monies paid as a credit on your account for a different treatment



 

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